FAQ

Shipping costs

The cost of shipping is € 4.90.

Delivery is free for all orders over € 49!

When will I receive my order?

We dispatch within 48 hours: your order will be dispatched within 2 days from the receipt of payment.

Once your package has been dispatched, you will receive it by the end of the next working day. Courier deliveries are made Monday to Friday, during normal office hours, excluding national and local public holidays.

Can I track my shipment online?

When your order is collected by the express courier, you will be sent an e-mail containing the tracking number that you can use to track the shipment to ensure there will be someone available to take delivery of your order.

What happens if I am out when the courier comes?

If the addressee is absent, a second delivery attempt will be made the following working day.

If the second delivery attempt is unsuccessful, the courier will contact the customer to arrange for another delivery time. It is therefore important to provide a telephone number when you register with our website.

Our customer service is always on hand to help resolve any order delivery problems in a timely manner.